Refund policy

Return & Refund Policy

Last updated: September 24, 2026

Thank you for shopping with us. We want you to have a smooth and satisfactory experience with every purchase.

Returns

We accept returns for eligible products within 7 days of delivery.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product must be returned with its original packaging, tags, accessories, and invoice/order details where applicable.

  • The product must not be damaged due to misuse, negligence, washing, alteration, or improper handling.

  • Certain products may not be eligible for return for hygiene, safety, customization, or other reasonable reasons. Any such restrictions will be mentioned on the product page.

Please contact us before sending any product back. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, incomplete, or incorrect product, please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos/videos showing the product and packaging

After reviewing the claim, we may offer a replacement, exchange, repair, or refund, depending on the circumstances and availability.

Refunds

Once an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed using the original payment method where possible. Processing time may vary depending on the payment provider or bank.

For Cash on Delivery (COD) orders, refunds may require additional customer information or may be processed through another mutually agreed payment method.

Return Shipping

For a change-of-mind return, the customer may be responsible for the return shipping cost.

If the product is confirmed to be defective, damaged on arrival, or incorrectly supplied by us, we will cover reasonable return shipping costs or provide an appropriate solution.

Exchanges

We may offer exchanges for eligible products, subject to product availability and the applicable return conditions.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

Non-Returnable Products

The following products may not be eligible for return unless they are defective, damaged, or incorrectly supplied:

  • Personalized or customized products

  • Products made specifically to the customer's requirements

  • Used products

  • Products that cannot reasonably be resold for hygiene or safety reasons

  • Products specifically identified as non-returnable on their product page

Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

An order may not be cancellable once it has been dispatched or otherwise processed for delivery. In such cases, the normal return procedure may apply.

Refund Exclusions

Refunds may be refused where a returned product does not meet the eligibility requirements described in this policy, including where the product has been used, damaged through customer misuse, altered, or returned without the required accessories or packaging.

Contact Us

For returns, exchanges, damaged products, or refund questions, please contact us through the contact details provided on our website.

Please include your order number in your message so that we can process your request efficiently.

Important: This policy is intended as a general ecommerce policy for customers in Pakistan. It should be reviewed against your actual products, payment methods, delivery arrangements, and applicable Pakistani consumer-protection requirements before publishing.