Shipping policy

Shipping Policy

1. Shipping Coverage

We ship to most cities and areas across Pakistan through reliable courier services. Delivery availability may vary for remote or restricted areas.

2. Processing Time

Orders are usually processed and dispatched within 1–3 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

Estimated delivery times after dispatch are:

Major cities: 2–5 business days
Other cities and areas: 3–7 business days
Remote areas: 5–10 business days

Delivery times are estimates and may be affected by weather, public holidays, courier delays, security conditions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated and displayed at checkout, unless free shipping is specifically offered as part of a promotion.

Any applicable shipping charges must be paid according to the amount shown at checkout.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations in Pakistan. Orders placed through COD may be subject to confirmation by phone or message before dispatch.

We reserve the right to cancel or decline COD orders where necessary.

6. Order Tracking

Once your order has been dispatched, we may provide tracking information through SMS, WhatsApp, email, or another available communication method.

Please allow some time for the courier's tracking system to update after dispatch.

7. Delayed Deliveries

While we work to deliver orders within the estimated timeframe, delays can occasionally occur due to courier operations, weather, public holidays, incomplete addresses, security restrictions, or other unforeseen circumstances.

If your order is delayed beyond the estimated delivery period, please contact us so we can assist you.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

If an order cannot be delivered because of an incorrect, incomplete, or inaccessible address, additional delivery charges may apply for re-shipping.

9. Failed Delivery

If the courier is unable to deliver an order after multiple attempts because the customer is unavailable or cannot be contacted, the order may be returned to us.

Any re-delivery may require additional shipping charges.